At Fj Jewelry Company, we prioritize customer satisfaction. Therefore, our exchange or return policy is available only in cases where an error or issue has occurred on our part, such as:
- Sending the wrong product
- A manufacturing defect
- The product not matching the described specifications
In such cases, we will cover all costs related to the return or exchange.
1. Return Period:
- We accept return or exchange requests in these cases within a period of 5 to 25 days from the date of purchase.
- Products must be in their original condition, unused, and include all accessories and original packaging.
- The original purchase receipt must be provided.
2. Return Process:
- Please contact our customer service via phone at 0593010555 or via WhatsApp at (+972 59-301-0555) to initiate the return or exchange process.
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